Privacy Policy

1. Introduction

MedTripPro ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at medtrippro.com (the "Service"). This policy applies to non-protected health information (non-PHI). For information about how we handle your Protected Health Information (PHI), please see our Notice of Privacy Practices (HIPAA).

2. Information We Collect

Information You Provide Directly:

• Contact information (name, email address, phone number, state of residence)
• Account credentials
• Travel preferences and service inquiries
• Payment information (processed securely through Stripe; we do not store card numbers)
• Communications you send us

Information Collected Automatically:

• Device and browser information
• IP address and approximate geographic location
• Usage data and interaction logs
• Cookies and similar tracking technologies (see Section 7)

Information We Do Not Collect:

• Social Security Numbers or government-issued ID numbers
• Insurance policy numbers or claims data
• Full medical record numbers
• Raw diagnostic results or clinical notes

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Service
• Match you with appropriate medical travel packages and partner hospitals
• Communicate with you about your inquiries, bookings, and journey status
• Process payments and prevent fraud
• Send service-related notifications and, with your consent, marketing communications
• Comply with legal obligations
• Analyze usage patterns to improve user experience

We do not sell your personal information to third parties.

4. Information Sharing

We may share your information with:

• Service Providers: Third-party vendors who assist in operating our platform (hosting, payment processing, analytics), bound by confidentiality agreements
• Partner Hospitals and Clinics: Only the minimum necessary information required to facilitate your medical travel, and only with your explicit consent
• Affiliate Partners: Aggregate, non-identifiable data only; we never share PHI with affiliates
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to confidentiality protections

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting [email protected]. Certain data may be retained for legal compliance purposes for up to 7 years.

6. Your Rights

Depending on your state of residence, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate personal information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Data portability (receive your data in a structured format)

To exercise these rights, contact us at [email protected].

7. Cookies

We use essential cookies for authentication and security, and optional analytics cookies to understand how users interact with our Service. You may disable non-essential cookies through your browser settings. Disabling essential cookies may affect Service functionality.

8. Security

We implement industry-standard security measures including TLS encryption in transit, AES-256 encryption at rest for sensitive data, role-based access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure.

9. Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date. Continued use of the Service after changes constitutes acceptance of the revised policy.

11. Contact Us

MedTripPro, Inc.

Email: [email protected]

Mailing Address: [Dallas, TX, United States]